Effective date: August 26, 2025
Company: Golden Transform (“we”, “our”, “us”)
Locations: Jakarta & Bali, Indonesia
Applies to: www.goldentransform.com and any related landing pages, forms, and communication channels operated by Golden Transform (the “Site”).
This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices you have. By using the Site or our services, you agree to this Policy.
Golden Transform is a boutique organization offering wellness tourism, integrative recovery programs, and tailor‑made journeys. We are committed to confidentiality, safety, and responsible data practices.
Contact:
Email: privacy@goldentransform.com
Phone/WhatsApp: +6287776515867
Postal: Golden Transform, Jakarta & Bali, Indonesia
If you have questions about this Policy or wish to exercise your privacy rights, contact us using the details above.
We collect information in the following categories:
A. Information you provide directly
Identification and contact details (name, email, phone/WhatsApp, country/region).
Booking and consultation details (preferred dates, program interest, goals, travel preferences).
Sensitive information you choose to share for program suitability (e.g., wellbeing history, sleep patterns, trauma background, substance use history, allergies, medical notes). We only collect this with your explicit consent and handle it with enhanced safeguards.
Payment and invoicing information (billing name, address, transaction IDs). Card data is processed by our payment partners; we do not store full card numbers.
Communications (emails, messages, testimonials or reviews).
B. Information collected automatically
Device and usage data (IP address, browser type, device identifiers, pages visited, time on page, referring URLs).
Cookies and similar technologies (see Cookie Notice below).
C. Information from third parties
Social media or messaging platforms (e.g., Instagram, Facebook, WhatsApp) if you contact us there.
Travel, payment, or logistics partners when needed to deliver your selected services (e.g., accommodation, transportation, visa assistance).
We use your information to:
Provide and personalize our services and programs.
Evaluate program suitability and risks (with your explicit consent for any sensitive data).
Communicate with you (booking confirmations, itinerary updates, customer support, program guidance).
Process payments and fulfill administrative tasks.
Improve the Site, user experience, and our offerings (analytics, research, quality assurance).
Send optional wellness insights, updates, and offers (with your consent where required). You can unsubscribe at any time.
Comply with legal obligations and enforce agreements.
Where GDPR/UK GDPR applies, we rely on:
Contract – to deliver requested services.
Consent – for communications marketing and for any special category data (e.g., health‑related) that you voluntarily provide. You may withdraw consent at any time.
Legitimate interests – to secure, improve, and operate our Site and services (balanced against your rights and freedoms).
Legal obligation – to meet regulatory or tax requirements.
Some programs may involve health‑related or wellbeing information. We only collect this where you choose to provide it and we have your explicit consent. We apply additional safeguards, including access controls, need‑to‑know handling, and secure storage. You can decline to share sensitive data; however, this may affect our ability to assess suitability or deliver certain programs safely.
Important: Our services are wellness and recovery support, not a substitute for medical diagnosis or emergency care. In emergencies, contact local services immediately.
We do not sell your personal information. We may share information with:
Service providers/Processors (e.g., hosting, email, payment, scheduling, analytics, secure messaging) under contracts that limit use to our instructions.
Program partners (e.g., licensed therapists, wellness practitioners, accommodation/transport providers) strictly as necessary to deliver your selected services and with confidentiality protections.
Legal or safety – where required by law, court order, or to protect rights, safety, or security.
Business transfers – in the context of a reorganization or acquisition, subject to this Policy’s protections.
Your information may be processed in countries outside your own. Where required, we implement appropriate safeguards (e.g., contractual clauses) to protect your data in line with applicable law.
We keep personal information only as long as necessary for the purposes described, including to meet legal, accounting, or reporting requirements. Retention periods vary by data type and context. We will securely delete or anonymize data when no longer needed.
Depending on your location, you may have rights to:
Access and obtain a copy of your personal data.
Correct incomplete or inaccurate data.
Delete your data (subject to certain exceptions).
Restrict or object to processing.
Withdraw consent where processing is based on consent.
Data portability (receive a copy in a machine‑readable format).
Lodge a complaint with a data protection authority.
To make a request, contact info@goldentransform.com. We may need to verify your identity before fulfilling a request.
Our services are intended for adults (18+). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate action.
We use administrative, technical, and physical safeguards to protect personal information, including encryption in transit (HTTPS), access controls, and staff training. No method of transmission or storage is 100% secure; we strive to protect your data but cannot guarantee absolute security.
With your consent (where required), we may send you wellness insights, updates, or offers. You can opt out at any time via the unsubscribe link or by contacting us. Service‑related messages (e.g., booking confirmations) are not marketing and you may still receive them.
We use cookies and similar technologies to operate the Site, remember preferences, and analyze usage.
Types of cookies:
Strictly Necessary – required for core functionality (cannot be switched off).
Performance/Analytics – help us understand how visitors use the Site.
Functional – remember choices (e.g., language, region).
Marketing – may be used to deliver or measure relevant content.
Your choices:
Use our Cookie Settings tool to accept, reject, or customize non‑essential cookies.
Adjust browser settings to block or delete cookies. Note: this may affect Site functionality.
The Site may include links or integrations (e.g., Instagram, WhatsApp, Google Maps). These services are governed by their own privacy policies. We are not responsible for their practices.
WhatsApp: If you contact us via WhatsApp, your phone number and message content will be processed by WhatsApp in accordance with their terms and privacy policy.
We may update this Policy from time to time. The updated version will be indicated by the “Effective date” and will be posted on this page. Significant changes may be communicated via email or on the Site.
Questions or requests about this Policy or your data?
Email: info@goldentransform.com
Phone/WhatsApp: +6287776515867
Postal: Golden Transform, Jakarta & Bali, Indonesia
We collect contact, booking, and (with your consent) sensitive wellbeing information to deliver personalized programs.
We do not sell your data. We share it only with trusted partners to provide services or where required by law.
You can access, correct, or request deletion of your data.
Manage non‑essential cookies via Cookie Settings.
Contact info@goldentransform.com for any privacy questions.